Privacy Policy

Crypto Ledger Wallet Safety Privacy Policy describes the collection, processing, storage, and protection of personal data when users interact with Crypto Ledger applications, hardware devices, websites, and support services. This policy applies to all platforms where Crypto Ledger software operates, including desktop applications, mobile applications, and web properties providing documentation and support resources.

This Privacy Policy was last updated in January 2026. Users should review this document periodically as updates may occur reflecting changes in data handling practices, regulatory requirements, or service capabilities. Continued use of Crypto Ledger services after policy updates constitutes acceptance of revised terms.

Data Collection

Crypto Ledger Wallet Safety services collect limited personal data categories necessary for providing hardware wallet functionality and support services.

Device and hardware data includes hardware wallet model identifiers, firmware versions, secure element attestation results, and connection type information. This data enables correct interface display, compatible update delivery, and genuine device verification. No personally identifiable information is required to use Crypto Ledger hardware wallets or companion applications.

Technical telemetry encompasses anonymized information about application performance, error conditions, and feature usage patterns. This data supports application improvement and issue identification. Telemetry collection is optional and can be disabled in application settings during initial setup or at any subsequent time.

Transaction metadata processed by companion applications includes unsigned transaction construction data and broadcast status. This data is necessary for application functionality. Transaction details are not stored on Ledger servers after broadcast completion.

Support interaction data includes information provided when submitting tickets or communicating with support staff. This data is necessary to provide assistance and resolve reported issues.

Website visitor data comprises standard server logs including IP addresses, browser types, pages visited, and timestamps. This data supports security monitoring and traffic analysis.

Cookies and Tracking Technologies

Crypto Ledger websites use cookies and similar technologies for functionality and analysis purposes.

Essential cookies enable core website functions including navigation, session management, and security features. These cookies are necessary for website operation and cannot be disabled.

Analytics cookies collect anonymized website usage data including pages visited, time spent, and navigation paths. These cookies support website improvement and can be disabled through the consent interface displayed during first visits.

Functional cookies remember user preferences such as language selection and display settings. These cookies improve user experience and can be managed through browser settings.

Cookie preferences can be modified through the settings link in website footers. Browser configuration can also block or delete cookies, though this may affect website functionality.

Analytics and Performance Monitoring

Crypto Ledger Wallet Safety uses analytics to understand application and website usage patterns. Analytics data is processed in aggregated form and specifically excludes private keys, recovery phrases, account balances, transaction amounts, and recipient addresses.

Application analytics operate through opt-in telemetry collecting anonymized events such as feature usage, error reports, and session duration. Users declining analytics during setup transmit no telemetry data.

Website analytics employ standard platforms for traffic analysis and performance monitoring. This data helps identify popular content and technical issues affecting user experience.

Analytics data retention follows a 26-month rolling period. After this window, aggregated data is archived for trend analysis while raw event data is permanently deleted.

Third-Party Tools and Services

Crypto Ledger Wallet Safety integrates with third-party services for specific functionality. Data shared with these services is governed by their respective privacy policies.

Blockchain network nodes receive transaction data including public addresses and transaction details when users broadcast transactions. This data is inherently public on blockchain networks and is required for transaction processing.

Genuine check services verify hardware wallet authenticity through communication with Ledger servers. This process confirms device integrity without transmitting private keys or recovery phrases.

Cloud infrastructure providers host Crypto Ledger backend services under data processing agreements requiring compliance with applicable data protection regulations.

Analytics platforms process anonymized usage data to provide insights about application and website performance.

Data Security

Crypto Ledger Wallet Safety implements technical and organizational measures protecting personal data:

TLS 1.3 encryption for all data in transit between clients and servers
Encryption of stored data at rest using industry-standard algorithms
Access controls limiting employee data access to authorized personnel with legitimate need
Regular security audits conducted by independent third-party firms
Incident response procedures for identifying and addressing potential breaches
Secure development practices following industry standards and regular code review

We never ask for your recovery phrase or private keys. The Crypto Ledger architecture ensures recovery phrases and private keys exist only inside hardware wallet secure elements. These cryptographic secrets are never transmitted to Ledger servers, companion applications, or third parties. Any request for recovery phrases or private keys should be immediately recognized as a phishing attempt and reported.

Data Retention

Crypto Ledger Wallet Safety retains personal data only for durations necessary to fulfill stated purposes:

Website server logs: 90 days, then permanent deletion
Analytics data: 26 months rolling retention with subsequent archival
Support tickets: 3 years after last interaction for issue follow-up
Genuine check records: 12 months for device verification purposes
Cookie consent records: 13 months per regulatory guidelines

Users can request data deletion subject to legal retention requirements. Deletion requests can be submitted through the support portal with identity verification as required.

User Rights

Depending on jurisdiction, users may exercise rights regarding personal data including:

Access to personal data held about them
Correction of inaccurate data
Deletion of personal data
Restriction of data processing
Data portability in structured formats
Objection to processing based on legitimate interests

Rights requests can be submitted through the support portal. Identity verification may be required before processing to prevent unauthorized access. Responses are provided within 30 days or within timeframes required by applicable law.

International Transfers

Data may be transferred internationally for processing by service providers and infrastructure partners. Such transfers are protected by appropriate safeguards including Standard Contractual Clauses, adequacy decisions, and binding corporate rules as applicable.

Children Privacy

Crypto Ledger services are not directed at individuals under 18 years of age. Personal data from minors is not knowingly collected. If such collection is discovered, the data will be deleted promptly.

Policy Changes

This policy may be updated to reflect changes in data handling practices, regulatory requirements, or service capabilities. Material changes will be communicated through application interfaces or websites.

Privacy Inquiries

Privacy questions can be directed to the support portal at support.ledger.com. Privacy-related inquiries receive priority handling within applicable regulatory timeframes. For general support, visit our Contact page.